TalkNote is a trade name of Chargefield · Dokter Spanjaardweg 11, 8025 BT Zwolle, the Netherlands · Dutch Chamber of Commerce (KVK) 74789007 · info@talknote.nl. This warranty policy supplements the statutory warranty and never limits it. Last updated: 15 July 2026.
1. Statutory warranty
As a consumer you are always entitled to a sound product: it must do what you may reasonably expect of it, for its expected lifespan (conformity). This statutory right is separate from the manufacturer warranty below and is never limited by it.
2. Manufacturer warranty: 2 years
The TalkNote device and accessories carry a 2-year manufacturer warranty from the date of purchase covering manufacturing and material defects. The invoice or order confirmation serves as proof of warranty. The warranty is linked to the product and transfers to a new owner within the original term.
3. What the warranty covers
Defects in the electronics, microphone, button or connectivity not caused by use; a battery that is demonstrably defective (not normal, gradual capacity decline); and manufacturing defects in the housing or finish that appear under normal use.
4. What the warranty does not cover
Damage from drops, impacts, moisture or extreme conditions; normal wear and tear, including gradual battery capacity decline and cosmetic marks; damage from repairs or modifications not carried out by us; damage from use contrary to the manual; and loss or theft.
5. Dead on arrival (DOA)
Does the device not work straight out of the box? Report it within 7 days via info@talknote.nl with a photo or video. We treat DOA cases with priority: you receive a free replacement or a full refund, and return costs are ours.
6. Making a warranty claim
E-mail info@talknote.nl with your order number, a description of the problem and a photo or video showing the defect. We usually respond within 2 business days with next steps. Never return a product without our confirmation and the correct return address.
7. Remedy
For a justified warranty claim we repair or replace the product free of charge, including shipping costs. If repair or replacement is not possible within a reasonable period, you receive a (partial or full) refund. Replacement does not extend the original warranty term, unless the law provides otherwise.
8. Software and app
We provide updates for the app and firmware to maintain security and functionality for as long as may reasonably be expected of us. Failures in the app or AI features can be reported via info@talknote.nl; these fall under our service obligation, not the hardware warranty.
9. Contact
Questions about warranty? E-mail info@talknote.nl with your order number. This warranty policy leaves all your mandatory statutory rights fully intact.