TalkNote is a trade name of Chargefield · Dokter Spanjaardweg 11, 8025 BT Zwolle, the Netherlands · Dutch Chamber of Commerce (KVK) 74789007 · info@talknote.nl. This refund policy supplements our terms and conditions and your statutory rights. Last updated: 15 July 2026.
1. 14-day cooling-off period
As a consumer you have the statutory right to withdraw from your purchase within 14 days of receipt without giving any reason. This period starts on the day after you (or a person designated by you) received the product.
2. Registering a return
Send an e-mail to info@talknote.nl with your order number stating that you wish to withdraw from the order. You will receive a confirmation and the return address. After your notification you have another 14 days to actually return the product.
3. Condition of the product
You may unpack, inspect and test the product as you would in a shop. Return the product complete, with all supplied accessories and — where reasonably possible — in the original packaging. If the product has been used beyond what is needed to assess it, or is damaged, we may deduct the loss in value from the refund.
4. Return costs
The direct cost of the return shipment is at your expense. We recommend sending the parcel insured and with tracking; the return risk is yours until the parcel is delivered to us. Keep your proof of shipment.
5. Refund
We refund the full purchase amount, including any standard shipping costs of the original delivery, within 14 days of your withdrawal notice — we may wait until we have received the product or you have proven that you sent it. Refunds are made via the same payment method as the original payment, at no extra cost.
After we have issued the refund, it may take another 5 to 10 business days for the amount to appear in your account, depending on your bank or card issuer.
6. Exceptions
The right of withdrawal does not apply to the Premium subscription after the digital service has been activated with your express consent and your waiver of the right of withdrawal. The right of withdrawal always applies to the device and accessories.
7. Dead on arrival (DOA) or wrong product delivered
Is the product already defective on arrival, or did you receive the wrong product? Report it within 7 days of receipt via info@talknote.nl with a photo or video. We will send a replacement with priority or issue a full refund — return costs are always ours in this case. After those 7 days your full warranty rights continue to apply; see the warranty policy.
8. Questions
Questions about returns or the status of your refund? E-mail info@talknote.nl with your order number; we usually respond within one business day.